Look, running a bakery or a specialty food shop is bloody hard work. You’re up at 3:00 AM while the rest of Brisbane is still snoring, your margins are getting squeezed by the cost of flour and butter, and you’ve got about six hours to sell your stock before it starts going stale.
The last thing you want to do after a twelve-hour shift is sit down and try to figure out why your Instagram post didn't get any likes.
I’ve sat down with heaps of food business owners around Paddington and New Farm, and the story is always the same: "I’m busy, I’m tired, and I don't know if my marketing is actually making me any money."
Most marketing advice for food shops is complete rubbish. People tell you to "build a brand" or "engage with your community." That’s nice, but it doesn't pay the power bill. You need people walking through the door, grabbing a loaf of sourdough and a coffee, and coming back three times a week.
Let’s look at what actually works and what’s a total waste of your time.
The Instagram Trap vs. Real Results
Every bakery owner thinks they need to be an influencer. You spend an hour trying to get the perfect lighting on a croissant, you post it, and you get fifty likes from people in London or Sydney.
Does that sell a single croissant in Brisbane? Probably not.
Social media is great for food because people eat with their eyes, but it’s a massive time-sink if you don't do it right. The trick isn't being famous; it’s being visible to the person walking past your shop right now.
If you’re going to spend time on social media, focus on your local area. Tag the local parks, the schools, and other nearby businesses. Show the behind-the-scenes stuff—the flour on your face, the oven opening up. People buy from people they like.
But honestly? If I had to choose between a pretty Instagram feed and a perfect Google profile, I’d pick Google every single time.
Why Google is Your Best Salesperson
When someone in your suburb wakes up and thinks, "I want a decent almond croissant," what do they do? They don't go to Instagram. They go to Google Maps and type in "bakery near me."
If you aren't in those top three results, you don't exist.
Your Google Business Profile is the most important piece of marketing you own. It’s free, it’s easy to manage, and it’s where the money is. You need to make sure your hours are right, your photos look delicious, and most importantly, you have reviews.
Getting more Google reviews is the single fastest way to leapfrog your competitors. People trust total strangers on the internet more than they trust your fancy signage. If you have 4.8 stars and the shop down the road has 4.1, you win.
The Delivery App Dilemma
We need to talk about the elephant in the room: UberEats and DoorDash.
They’re a bit of a double-edged sword. On one hand, they put your food in front of thousands of people who might never have found you. On the other hand, they take a massive cut of your profit—sometimes up to 35%.
For a bakery where your margins are already tight, that 35% can be the difference between making a profit and just breaking even.
My take? Use them for discovery, but don't rely on them for your long-term survival. You want to move those customers from the app to your front door. Put a flyer in the bag. Offer a "locals only" deal if they come in-store.
I’ve seen too many businesses get busy but stay broke because UberEats is killing their profit. If you’re paying for the convenience of their platform, make sure you have a plan to eventually own that customer relationship yourself.
Wholesale and Catering: The Secret to Stability
Retail is fickle. It rains, and your foot traffic drops by 40%. A new cafe opens around the corner, and your Tuesday morning rush disappears.
If you want to sleep better at night, you need income that doesn't depend on who walks past your window. This usually means two things: wholesale and corporate catering.
Supplying bread or pastries to local cafes is great for volume, but the margins are razor-thin. Corporate catering, however, is where the real money is.
Think about it. A local office needs breakfast for a meeting of twenty people. They order twenty pastries, twenty coffees, and maybe some fruit platters. That’s one order, one delivery, and it’s worth more than fifty random walk-ins.
"Most food businesses treat catering as an afterthought, but if you actually target the offices in your suburb, it becomes the most profitable part of your week."
— Angus Smith, Founder & Marketing Director
If you can land big corporate catering gigs, you can plan your production better and reduce your waste. It’s a no-brainer.
Paid Ads: Are They Worth It?
I’ll be straight with you: Most small bakeries should not be running Facebook or Instagram ads.
Unless you have a high-value product (like $100 custom cakes) or you’re trying to fill a massive event space, the cost of the ad usually outweighs the profit on a loaf of bread.
If you’re going to spend money on ads, spend it on Google Search. Target people searching for specific things like "best gluten-free bread Brisbane" or "birthday cakes near me." These people have their wallets out and are ready to buy.
Don't waste money showing photos of sourdough to people who are five suburbs away. Keep your radius tight—maybe 3km to 5km around your shop.
Loyalty Programs That Don't Suck
The old-school cardboard punch cards are still around for a reason—they work. But they’re also easy to lose and don't give you any data.
You want to know who your best customers are. If someone comes in every morning for a coffee and a danish, you want to be able to reach them if you have a slow Tuesday or a new seasonal product.
Digital loyalty programs are a bit of an investment, but they allow you to send a text or an email when you’ve got surplus stock. Imagine it’s 2:00 PM, you’ve got twenty loaves left, and you send a quick text to your top 100 customers: "Fresh sourdough, half price for the next hour."
That’s how you turn waste into cash.
The Comparison: Which Path Should You Take?
If you’re feeling overwhelmed, here’s how I’d break down your options based on where your business is at right now.
1. The "Just Starting Out" Approach
Focus 100% on your local presence. - Get your Google Business Profile perfect. - Walk around to other local shops and introduce yourself with a box of treats. - Focus on getting your first 50 reviews. - Cost: Near zero. - Time to results: 2-4 weeks.2. The "I’m Busy But Not Making Enough Money" Approach
Focus on increasing your average transaction value and repeat business. - Start a loyalty program. - Train your staff to upsell (e.g., "Would you like a pastry with that coffee for an extra $4?"). - Look at your menu and cut the stuff that’s expensive to make but doesn't sell. - Cost: Low. - Time to results: Immediate.3. The "I Want to Scale" Approach
This is where you move beyond your four walls. - Start actively pitching to local offices for catering. - Build a simple website that allows for pre-orders. - Use targeted Google Ads for high-value items (cakes, catering boxes). - Cost: Moderate. - Time to results: 1-3 months.What’s a Waste of Money?
I’ve seen bakeries spend thousands on things that just don't move the needle. Here is what I’d avoid:
Glossy Magazines: Local magazines look nice on a coffee table, but they rarely result in actual sales for a food shop. People don't see a photo of a muffin and drive across town for it three weeks later. Generic SEO: You don't need to rank #1 in Australia for the word "bread." You only care about your specific suburb. Don't let an agency charge you thousands for national SEO.
- Influencer Gifting: Sending free donuts to a local influencer might get you some followers, but those followers are often just kids looking for freebies, not paying customers.
Your First Three Steps
If you’re sitting there wondering what to do first, here is my honest advice:
1. Claim and fix your Google Business Profile. Right now. Make sure your phone number works and your hours are 100% accurate. Nothing pisses off a customer more than driving to a shop that says it's open but is actually closed. 2. Ask every regular for a review. Be honest with them. Say, "Hey, we’re trying to get the word out, would you mind leaving us a quick rating on Google?" Most people are happy to help a local business they love. 3. Look at your numbers. Figure out which items actually make you money and which ones are just taking up space in the display case.
Marketing isn't about being fancy. It’s about making sure the people in your neighborhood know you exist, know you’re good, and have a reason to come back.
Keep it simple, keep it local, and focus on the stuff that actually rings the till.
If you’re struggling to figure out which move to make next, we’re happy to have a chat. We help local Brisbane businesses get more out of their marketing without the fluff.
You can reach us at Local Marketing Group.